Returns & Refund Policy

We want you to be completely satisfied with every purchase from HawkMarts. If something isn’t right with your order, we’re here to help — quickly and fairly.

Return Window

You can request a return within 7 days of receiving your order. After this period, we may not be able to process a return, so please contact us as soon as possible if there is an issue.

Eligible Reasons for a Return

We accept returns for the following reasons:

  • The wrong item was sent to you
  • The item arrived damaged
  • The product received is significantly different from what was shown in the listing

Non-Eligible Returns

Returns will not be accepted for the following reasons:

  • Change of mind after purchase
  • Ordering the wrong size
  • Minor colour differences caused by screen display or lighting conditions

We strongly encourage all customers to review our Size Guide before placing an order to ensure you select the correct fit.

How to Request a Return

If you believe your order is eligible for a return, please contact our support team within the 7-day return window with the following information:

  1. Your order number
  2. A clear description of the issue
  3. Photos of the item received

You can reach us via WhatsApp or email. Our team will review your request and guide you through the next steps.

Refund Processing Time

Once the returned item has been received and inspected, approved refunds are typically processed within 3–5 business days.

Refund Method

Approved refunds will be issued via:

  • Your original payment method, or
  • Store credit for a future purchase

[Final refund method to be confirmed]

Need Help?

For any questions about returns or refunds, please visit our FAQ page or contact our support team directly. We aim to resolve every issue as quickly as possible.